Privacy Policy

Your Privacy Matters

At NettPortal, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform. We're committed to being transparent about our data practices.

By using NettPortal, you agree to the collection and use of information as described in this policy. If you don't agree with any part of this policy, please don't use our service.

1. Information We Collect

We collect different types of information depending on how you use NettPortal:

Information You Provide

• Account Information: When you sign up, we collect your organization name, email address, phone number, and any other details you provide during registration.
• Business Information: We store information about your business, including your business address, contact details, payment information, and business settings.
• Customer Data: When you add customers to your system, we store their information (names, email addresses, phone numbers, usage data, payment history, etc.) on your behalf.
• Router Information: We store details about your routers, including their IP addresses, configurations, status, and connection data.
• Content You Create: Any content you create in the platform - vouchers, packages, landing pages, support tickets, etc. - is stored in our system.
• Communication: When you contact us for support or send us messages, we keep records of those communications.

Information We Collect Automatically

• Usage Data: We track how you use the platform - which features you use, how often you log in, what pages you visit, and how long you spend on different sections.
• Device Information: We collect information about the device you use to access NettPortal, including your IP address, browser type, operating system, and device identifiers.
• Log Data: Our servers automatically log information like your IP address, access times, pages viewed, and actions taken in the platform.
• Cookies and Tracking: We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you use the platform.
• Analytics Data: We use analytics tools to understand platform performance, identify bugs, and improve user experience.

Information from Third Parties

• Payment Processors: When you process payments, payment processors share transaction information with us (amount, status, customer details, etc.).
• Authentication Services: If you use third-party authentication services, they may share certain information with us.
• Integration Partners: If you integrate NettPortal with other services, those services may share data with us according to their own privacy policies.

2. How We Use Your Information

We use the information we collect for several purposes:

• To Provide the Service: We use your information to operate NettPortal, process your requests, manage your account, and deliver the features you use.
• To Process Payments: We use payment information to calculate fees, process payments, and handle billing.
• To Communicate: We use your contact information to send you important updates, respond to support requests, send invoices, and communicate about your account.
• To Improve the Platform: We analyze usage data to understand how people use NettPortal, identify problems, and develop new features.
• To Ensure Security: We monitor for suspicious activity, prevent fraud, and protect the platform from security threats.
• To Comply with Laws: We may use or disclose information when required by law, court order, or government request.
• To Enforce Terms: We use information to enforce our Terms of Service and other agreements.
• For Marketing: With your consent, we may send you promotional emails about new features, tips, or special offers. You can opt out anytime.

3. How We Share Information

We don't sell your data. Here's when and how we might share information:

Service Providers

We work with trusted third-party service providers who help us operate the platform:

• Hosting Providers: Our servers are hosted by cloud providers who store your data securely.
• Payment Processors: We share payment information with payment processors to handle transactions.
• Email Services: We use email service providers to send you emails.
• Analytics Services: We use analytics tools to understand platform usage.
• Support Tools: We may use customer support tools that have access to your support communications.

These service providers are contractually obligated to protect your data and only use it for the purposes we specify.

Legal Requirements

We may disclose information if required by law or to:

• Comply with legal processes, court orders, or government requests.
• Enforce our Terms of Service or other agreements.
• Protect our rights, property, or safety, or that of our users.
• Prevent fraud or investigate potential violations.
• Respond to emergencies or protect public safety.

Business Transfers

If NettPortal is acquired, merged, or sold, your information may be transferred as part of that transaction. We'll notify you if this happens.

With Your Consent

We may share information with third parties if you explicitly consent to it. For example, if you want to integrate with another service, we'll share the necessary data with your permission.

4. Data Security

We take security seriously and use industry-standard measures to protect your data:

• Encryption: We use encryption (SSL/TLS) to protect data in transit between your device and our servers.
• Secure Storage: Sensitive data is encrypted at rest in our databases.
• Access Controls: Only authorized personnel have access to your data, and access is logged and monitored.
• Regular Backups: We regularly backup your data to prevent loss.
• Security Monitoring: We monitor our systems for security threats and vulnerabilities.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical and digital security measures.
• Password Security: We use secure password hashing and encourage you to use strong passwords.

However, no method of transmission or storage is 100% secure. While we do our best, we can't guarantee absolute security. You should also take steps to protect your account, like using a strong password and not sharing your login credentials.

5. Your Rights and Choices

You have several rights regarding your data:

• Access: You can access and view all the data we have about you through your account dashboard.
• Correction: You can update or correct your information anytime through your account settings.
• Deletion: You can request deletion of your account and data. We'll delete it according to our data retention policy.
• Export: You can export your data in a machine-readable format anytime.
• Opt-Out: You can opt out of marketing emails by clicking the unsubscribe link or updating your preferences.
• Cookies: You can control cookies through your browser settings, though this may affect platform functionality.
• Account Deletion: You can delete your account anytime, which will trigger deletion of your data (subject to legal retention requirements).

To exercise any of these rights, contact us through the support system or email. We'll respond within a reasonable timeframe.

6. Customer Data You Store

When you use NettPortal to manage your customers, you're storing their personal information in our system. Here's what you need to know:

• You're the Data Controller: For your customer data, you're responsible for complying with privacy laws (like GDPR, CCPA, etc.). We act as a data processor on your behalf.
• Your Responsibility: You must have proper consent and legal basis to collect and store your customers' information.
• Customer Rights: Your customers have rights regarding their data. You're responsible for handling their requests (access, deletion, correction, etc.).
• Data Processing Agreement: By using NettPortal, you're agreeing that we can process your customer data to provide the service.
• Security: We protect your customer data with the same security measures we use for all data.
• Access: Only you and people you authorize (like employees) can access your customer data.

If a customer contacts us directly about their data, we'll refer them to you since you're the data controller.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to the platform.
• Remember your preferences and settings.
• Understand how you use the platform to improve it.
• Analyze platform performance and identify issues.
• Provide personalized experiences.

You can control cookies through your browser settings. However, disabling cookies may affect platform functionality, and you might need to log in more frequently.

8. Data Retention

We keep your data for as long as necessary:

• Active Accounts: While your account is active, we keep all your data.
• Deleted Accounts: When you delete your account, we'll delete your data within 30 days, except for data we're legally required to keep (like transaction records for accounting purposes).
• Legal Requirements: Some data may be retained longer if required by law, court order, or for legal proceedings.
• Backups: Deleted data may remain in backups for a limited time before being permanently removed.

If you want to delete your data sooner, contact us and we'll work with you to expedite the process where possible.

9. International Data Transfers

NettPortal is a global platform, and your data may be stored and processed in countries other than your own:

• Our servers may be located in different countries.
• We use service providers who may process data in various locations.
• We ensure that data transfers comply with applicable privacy laws.
• We use appropriate safeguards (like standard contractual clauses) when transferring data internationally.

By using NettPortal, you consent to the transfer of your data to countries where we operate, which may have different privacy laws than your country.

10. Children's Privacy

NettPortal is designed for businesses, not individuals under 18. We don't knowingly collect personal information from children. If you believe we've collected information from a child, please contact us immediately and we'll delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time:

• We'll update the "Last updated" date at the top of this page.
• For significant changes, we'll notify you by email or through the platform.
• Continued use of the platform after changes means you accept the updated policy.
• If you don't agree with changes, you can delete your account.

We recommend reviewing this policy periodically to stay informed about how we protect your data.